Frequently Asked Questions

Questions about working together

Everything you might want to know before booking your first appointment.

Straight answers to the questions people ask before they reach out.

01
Getting Started

About Care

No. Medication is one tool, never a requirement. Every treatment decision here is collaborative — you'll understand the options, the evidence, and the trade-offs before anything is prescribed. Nothing is prescribed without your full understanding and agreement.

You don't need to be in crisis to deserve expert care. If intrusive thoughts, worry, checking, or perfectionism are taking up real space in your life — affecting your work, relationships, sleep, or daily functioning — that is reason enough. Earlier treatment is generally easier treatment.

OCD and anxiety disorders respond to specific, specialized treatment — and most providers were never trained in it. Most patients who arrive at this practice have had prior treatment that didn't work. That is not a sign of treatment resistance; it is the most common story. The question is whether the right treatment was tried, not whether treatment works.

Both. Dr. Batista is an experienced psychotherapist as well as a psychiatrist — a genuinely rare combination. Depending on what will serve you best, she may provide psychotherapy and medication management together in one integrated relationship, or focus on the medical and medication side while collaborating closely with your existing therapist. She is trained in Exposure and Response Prevention (ERP) — the evidence-based, gold-standard therapy for OCD — and is experienced in other approaches as well. If a different therapist would be a better fit for your specific needs, she'll help you find one. Deciding this together is part of building a treatment plan around you.

Obsessive-compulsive disorder (OCD), intrusive thoughts, generalized anxiety disorder, panic disorder, social anxiety, health anxiety, perfectionism, PMDD, perinatal mental health (pregnancy and postpartum OCD and anxiety), and perimenopause-related psychiatric changes. She also treats depression, particularly when co-occurring with anxiety or OCD. For addiction medicine questions, please inquire directly.

This practice treats adults. If you are seeking care for a minor, please seek a clinician specializing in child and adolescent psychiatry.

02
How Care Works

Telehealth & Logistics

For psychiatric evaluation, medication management, and psychotherapy, telehealth outcomes are well-supported by research and generally equivalent to in-person outcomes. The clinical literature on this has been substantial since the COVID-era expansion of telehealth, and it holds specifically for anxiety disorders and OCD. The practical benefit of telehealth is access to a specialist matched to your condition, regardless of geography.

A device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private space where you can speak freely. Appointments use a HIPAA-compliant video platform — instructions and the link are provided in advance of your appointment.

New York, New Jersey, California, Connecticut, Florida, Illinois, Kansas, Ohio, Pennsylvania, Texas, and Virginia. You must be physically located in a state where Dr. Batista is licensed at the time of your appointment — not just a legal resident.

No. You can book directly through the online scheduler without a referral from another provider.

Your new-patient consultation is a comprehensive psychiatric evaluation — approximately 90 minutes. It covers your history, current symptoms, prior diagnoses and treatments, relevant medical background, family history, and your goals. You'll leave with a clear understanding of your diagnosis, what's driving your symptoms, and a proposed treatment plan.

Appointment frequency is determined by clinical need. During the initial phase of treatment, monthly appointments are typical. As care stabilizes and symptoms improve, appointments are often extended to every 6–12 weeks. If your needs change, the schedule adjusts accordingly.

03
The Practical Details

Billing & Fees

No. This is a private-pay practice. Insurance is not accepted, and claims are not submitted to insurance on your behalf. This is a deliberate choice: insurance-based psychiatry limits appointment length, restricts treatment options, and introduces third-party review of clinical decisions. This practice is built around the opposite model.

2026 fee schedule:

New Patient Consultation$1,200
Follow-up, under 30 min$415
Follow-up, over 45 min$675
60-minute session$800
Extended evaluation (90+ min)$1,200

Customized care packages are available on request.

Balanced Psychiatry is a private-pay, out-of-network practice and does not bill insurance directly. Many patients have out-of-network benefits that reimburse part of the cost of care. We provide monthly superbills you can submit for reimbursement, and as a courtesy can submit out-of-network claims on your behalf to certain insurers, including Aetna and Cigna. Reimbursement varies by plan. (We do not accept Medicare, Medicaid, or Tricare.) Payment is due at the time of service regardless of any expected insurance reimbursement.

Late cancellation (<48 hours notice): $250 fee.

No-show or same-day cancellation (<24 business hours notice): Full session fee.

These policies exist to preserve appointment availability for patients who need them. Emergency exceptions are considered on a case-by-case basis.

04
Your Privacy

Confidentiality & Privacy

Yes. Your health information is protected under HIPAA (the Health Insurance Portability and Accountability Act) and applicable state law. Clinical information is not shared without your written authorization, except in specific circumstances required by law — which are reviewed with you at your first appointment.

All telehealth appointments are conducted through a HIPAA-compliant video platform. You are responsible for ensuring that your physical environment is private during appointments. If you are unable to find a private space, please contact the office to discuss options.

Confidentiality has specific exceptions required by law. These include: imminent risk of serious harm to yourself or others, suspected abuse of a child or vulnerable adult, and other circumstances specified by state and federal law. These exceptions are rare and are discussed in full at the time of your first appointment.

No. Contact forms and email are not secure medical communication channels. Please do not include private health information in any message submitted through this website. For urgent clinical matters, call the office at 212.869.0515. For emergencies, call 911 or go to your nearest emergency room.

Have a question that isn't here? Ask it on a free intro call.